RESPONSIBILITIES

• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Plan, design, install, test & implement systems in accordance to specifications& service level. Where relevant, perform the necessary system programming& configuration.
• Manage systems changes through established change request process &provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures. 
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties. 
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. 
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable. 
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams. 
• Evaluates internal & external business environment to develop long-term strategy for the unit/organization.
• Advise on technology adoption based on business & technical consideration.

 
REQUIREMENTS:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5 – 7 years of experience in Microsoft Windows, VMware & windows server