As a Managed Cyber Devices Engineer, you will play a crucial role in ensuring the security and integrity of our clients’ networks and systems. You will be responsible for the configuration, deployment, and maintenance of managed cybersecurity devices, including firewalls, intrusion detection/prevention systems, endpoint security solutions, and other related technologies. You will be vital in identifying and mitigating security risks, responding to incidents, and implementing best practices to protect our clients’ assets.

What we seek to accomplish together:

• Manage, configure and upgrade a wide variety of security technologies (e.g. FW, UTM, IDS/IPS, SWG/SEG, VPN, EPP, DLP, ATP, 2FA, PAM, etc.)
• Respond managed security technologies fault alerts and/or customer escalation
• Use strong fundamental knowledge (e.g. TCP/IP) and product-specific knowledge to perform troubleshooting on common technical issues on the managed security technologies
• Perform escalation to internal product domain experts and/or external product vendors
• Work with internal experts/external vendors to resolve technical issues
• Prepare Incident Reports on high severity incidents
• Respond to inbound Change Requests (CRs), Service Requests (SRs), Queries on managed security technologies, in a timely manner (within stipulated SLA).
• Perform regular configuration backups on managed security technologies
• Plan and coordinate Maintenance Windows with customer on necessary software patching and version upgrades.
• Create and update technical documentations on managed security technologies
• Generate monthly reports according to service scope requirements
• Adhere to policies, procedures and security best practices
• Resolve problems independently and understand escalation procedure

A little about you:

• Bachelor’s degree in Computer Science, Information Technology or equivalent
• Proven experience in configuring, deploying, and maintaining managed cybersecurity devices, such as firewalls, IDS/IPS, endpoint security solutions, etc.
• Must have – Firewall Administration skillset
• Hands-on experience with one or more of the following products is a plus: RSA Solutions, Splunk, Cisco NG Firewall/NG IPS, CyberArk PAM
• Strong understanding of networking protocols, security principles, and best practices.
• Experience with security incident response and threat detection methodologies.
• Familiarity with industry standards and regulations (e.g., NIST, ISO, GDPR, PCI DSS) is a plus.
• Relevant certifications, such as CISSP, CISM, CEH, etc. is a plus
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact effectively with clients and internal teams.

About NCS Group

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.