Relationship Service Management – Apprenticeship

SG Relationship Service Management Apprenticeship Programme

Recent Polytechnic Graduates who join the SG Relationship Service Management Apprenticeship Programme will go through a 12-month learning and development journey.

During this learning journey, you will embark on two 6-months rotations. You will be exposed to different projects and tasks, alongside structured trainings, mentorship and on-the-job learning.

Through the programme, you’ll experience an incredible and varied global learning experience, which include:

• Talent assignments
• Technical and professional skills training
• Future skills and development workshops
• Targeted online learning
• Inspiring thought leadership speaker events
• Real-life business problem solving and more

We’ll provide you with the tools, training, network, and support to help you become a change agent, and drive innovation and creativity across the Bank.

Strategy

• Build and expand client relationship through delivery of high-quality data mining and analysis.
• Support client engagement strategy team in acquiring, retaining and deepening banking relationship with clients

Business

• Work on periodic business review reporting and decks
• Work on regular MIS reporting
• Enhancing business support with portfolio optimization analysis
• Work with retail analytics team and database team to maintain a comprehensive IB data mart
• Work with various stakeholders across the team to drive initiatives and projects

Processes

Administrative

• To provide regular data reporting to IB Head and MIS manager

Key Measurables

• Accurate and timely updates in business reviews decks
• Prompt follow up of tasks

Risk Management

• Forwarding and keeping track of all documentations which require senior managers’ approval
• Ensure proper follow up on the outstanding risk, document and overall control culture in the teams

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the International Banking to achieve the outcomes set out in the Bank’s Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• SBIM
• RA
• Finance
• Digital

Other Responsibilities

• Embed Here for good and Group’s brand and values in International Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
• Cooperate with any investigations or reviews on regulatory failure such as accountability review

Our Ideal Candidate

• Graduated with a Polytechnic Diploma with less than 2 years of working experience
• Have the permanent legal right to work in Singapore
• Keen interest in Banking and Finance industry
• Processes excellent interpersonal skills, multi-cultural awareness and sensitivity
• Independent worker who can demonstrate robustness in ethnics and resilience
• Exceptional written and oral communication skills
• Demonstrate good knowledge of financial industry
• Build rapport with others and relates in a calm engaging manner

Preferred Qualifications

• Expertise in data analytics
• Proficient in Excel and Powerpoint