Ops Support Executive, Data Centre & BCP

Date: 31 May 2024


Singapore, Singapore

Singtel Group

NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 countries, providing consulting, digital services, technology solutions, and more.


We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 12,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS!


If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!


What we seek to accomplish together:

  • Perform shift duty to support 24×7 DC Operations stand-by duties for emergency.
  • Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
  • On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
  • Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
  • Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
  • Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
  • Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
  • Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
  • Perform event monitoring for IT Systems and Network infrastructure.
  • Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
  • Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.


A little about you:

  • Diploma Computer Information Systems or related field.
  • Minimum 2 years of experience in DC Operations Support and Batch Management
  • Possess initiative with positive working attitudes and customer services oriented
  • Independent and goal-oriented
  • Good team player
  • Good communication and interpersonal skills
  • Able to work shifts to support 24×7 Data Centre operations

What you might also need to have:

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future.

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports.


About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.
We handle all profiles with the highest level of confidentiality.


About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.