Responsibilities:

• Provides level 1.5 Centralize technical support (Network, Cyber and Server) for all NCS clients
• Participate in maintenance standby duty to cover 24×7 support on rotational basis pre assigned by the team lead (L2)- a must
• Ensure SLA Level is achieved every single fault case.
• Ensure escalation is carried out when a fault call is beyond the knowledge of L1.
• Attend to daily call assignment when not in standby during office hours.
• Perform weekend or after office hours duty though not on standby if required.
• Attend to preventive maintenance not limited to hardware inventory.
• Follow up case from opening till closure.
• Update incident tickets properly and promptly.
• Get certifications required to support key customers.
• New assignment by Ops manager or TSM when needed.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 1 year of experience in network engineering or network maintenance roles.
• Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Experience with network hardware from vendors such as Cisco, Juniper, Palo Alto, and Arista.
• Experience with network monitoring and management tools, such as Nagios, SolarWinds, or PRTG.
• Has basic Cisco and Alcatel switches/routers/wireless knowledge 
• Has basic network troubleshooting skills on layer 2 and layer 3
• Excellent troubleshooting skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to interact professionally with team members and stakeholders.
• Certifications such as CCNA, CCNP, or equivalent are a plus.