Manager, Research and Insights

JOB SUMMARY

• Work and collaborate with internal stakeholders from different teams to understand insight needs, align on research objectives, identify key target segment and outline research plans
• Manage research projects that involve the following steps: client database collection, client reach outs, interview coordination, research instrument development and stakeholder discussions
• Moderate / facilitate in depth interviews, focus group discussions and workshops with internal stakeholders and external clients
• Triangulate qualitative research with inputs from other available data sources including internal data, external market research and secondary data
• Analyse findings, write story-driven reports, provide actionable recommendations and present to stakeholders
• Maintain and manage an internal always-on user panel that will be tapped into for quick surveys, usability interviews and other ad-hoc research initiatives
• Support the operational elements of the insights team including the management of the book of work, organising client interviews, note taking during client interviews, maintaining a database of interviewed clients and managing external agency work

RESPONSIBILITIES

Business

• Actively develop an awareness and understanding of the wider business, economic and market environment within which the Group operates 

Processes

• Support the standardised DCDA Insights operating rhythm including research planning & prioritization, performance tracking and stakeholder engagement model 

Risk Management

• Identify, assess, and support the control risks related to the Bank’s use of external agencies and advise on risk mitigation approaches. 

Governance

• Understand the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to ensure we achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, and support to mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Research and Insights Team
• CX Design Team
• Go-to-Market Team
• Chief Product Owner (CPO) teams
• Internal Data team

Our Ideal Candidate

• Degree in Business, Communications, Marketing, Psychology or a related field (or equivalent practical experience) 
• 5 + years’ of experience in supporting the design and execution of qualitative research studies including analysis and final report presentation to stakeholders
• Direct Contract role of seven months tenure  
• Expertise in depth interview facilitation, group moderation and workshop facilitation are a requirement
• Strong stakeholder management skills
• Strong Powerpoint & Excel skills
• Solid presentations skills
• Experience in quantitative research including questionnaire design & reporting is an advantage
• Experience in managing an always-on panel would be ideal (although not required)

Role Specific Technical Competencies

• Research Analysis
• Partnership Management
• Business Analytics
• Data Governance and Management
• Business Acumen
• Project Management

About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
• Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers