Events Support Engineer , IT Services

DESCRIPTION

Job summary:
The Events Support Engineer’s primary responsibility is to operate remote Amazon Events scheduled to be livestreamed and / or recorded. This will include, testing, troubleshooting, communicating with local AV and Organizers of events, and post production delivery. The engineer will also serve as support for onsite and offsite events when the need arises. They should have a diverse AV background with experience in livestreaming, audio, video, lighting and integrated AV systems. Additionally, the team member will have strong organizational skills, calendaring, self-accountability, ability to work across multiple teams and cultures, demonstrate impeccable customer service and be energetically driven to meet the needs of our customers and team.

Key job responsibilities
Responsibilities will include, but are not limited to:

Professional, discrete and service-minded communication with customers, teams and business partners in all modes: telephone, email, instant message, text or in person.

Accomplishing tasks, keeping up with calendaring and emails on a daily basis.

Raising the bar at the level of production and design applied to daily livestreams/recordings.

Work closely with overhire support and other internal teams to deliver complex setups.

Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences.

Pre-event:

Reaching out and touching base with local building AV and event POC.

Implement the setup and configuration of audio, lighting, video production, presentation systems and staging equipment.

Connecting and testing remote locations with local systems.

Event execution:

Launch timely events for livestreams and recordings

Ability to make executive decisions on audio and video productions levels in a wide variety of event situations.

Optimizing systems for best quality attainable.

Dynamically adjust work schedule to business needs.

Post-event:

Touch base with organizer post event.

Provide editing and delivery of recordings to organizers.

Upload metrics for each event.

Conduct thorough troubleshooting and testing as needed or as directed by engineering team, reporting back with detailed reports.

Identify and work to resolve Audio, Lighting, Video Production or Presentation system issues, and report detailed findings to engineering team.

Actively analyze existing processes, then help establish new processes and improvements to elevate team and client experiences.

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGP

BASIC QUALIFICATIONS

– 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
– 2+ years of troubleshooting in a multi-user high availability environment experience
– 2+ years of PC repair, troubleshooting, deployment and liquidation experience
– 1+ years of IT client, server, and network service delivery experience
– 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
– 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
– 2+ years of supporting and maintaining a corporate network environment experience
– High school or equivalent diploma

PREFERRED QUALIFICATIONS

– 2+ years of computer networking experience
– Experience supporting video conference and teleconference equipment