Associate, CCIB Client Content

JOB SUMMARY

• The Sales & Client Engagement Team is responsible for frontline and external engagement to improve sales effectiveness. This includes (i) communicating business strategy & priorities to the frontline, (ii) change management to facilitate Sales transformation, (iii) managing the CCIB client content ecosystem, and (iv) overseeing the CCIB client engagement strategy and supporting it with a centre of excellence.
• The Associate, CCIB Client Content, will be a core member of the Client Content Team, responsible for managing the production, curation and distribution of client content across CCIB and to clients. 

RESPONSIBILITIES

• Assist in setting up a robust, scalable content infrastructure that materially improves the ability of frontline teams to access and use content to meet commercial objectives
• Assist in setting up processes for content management across CCIB- driving quality control, periodic reviews and cadence, etc
• Support production of client content materials to a high standard (templates; case studies; standardised pitch books, SCB credentials, product specific capabilities, sector specific insights, winning pitch “best practices”)
  
• Quality assurance for content. I.e. adherence to standards of our brand governance to develop content that underpins our brand and customer value propositions.
• Commit to timelines for content creation per agreed workflow with internal stakeholders. 

Processes

• Assist in setting up processes for content management across CCIB- driving quality control, periodic reviews and cadence, etc
• Uploading/Management/Maintenance for content and pages. Support best practices to engage and distribute content to frontline (standardised processes, RM training)

People & Talent 

• Lead through example and build the appropriate culture and values. 

Risk Management

• The ability to sanitize client specific information before uploading to the intranet. Including tagging the content appropriately.  

Governance 

• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

Internal:

• CCIB Content Managers & Subject Matter Experts
• CCIB Business Development teams
• Segment/Regional/Country Client Coverage Business Managers
• Client Coverage Bankers, TB Sales, FM Sales

External:

• External vendors and suppliers, where relevant

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 2 + years of experience in content / knowledge management is required
• A results-driven professional with previous experience at a Bank or Management Consulting firm is preferred
• Proficient with content/knowledge management systems and generating actionable data insights 
• Proven experience as a keen storyteller with ability to conceptualize fresh approaches and new content ideas to craft stories. 
• Excellent communication skills with ability to influence outcomes with stakeholders across all levels

Role Specific Technical Competencies

Tagged as: Corporate & Commercial Banking
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