Service Management Officer (Network)

Date: 29 Jun 2024


Singapore, Singapore

Singtel Group

Are you looking for value adding and impactful work?
Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen. 

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.

We’re searching for a Service Management Officer (Network) to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

  • Ensures operational services are delivered in accordance to project requirements.
  • Monitor and report to client on the SLA/KPI of the in-scope networks, grouped under the network technology   family.
  • Ensure respective operational service levels are met.
  • Provide monthly summary and/or progress report on
  • Networks  health
  • Operation risks
  • Status of Change Request / Service Request
  • List of Solved/Unsolved Problems under Network category.
  • Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project, service delivery and maintenance  support.
  • Monitor and update client on operation concern and/or compliance matters and propose resolution.
  • Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.
  • Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.
  • Review changes in network   software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure.
  • Conduct and/or participate in management update meetings – CCC  , Operations, Service Review, Audit and Management Meeting.
  • Review reports from Operations & Support (O&S) project teams within the network  category.
  • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
  • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
  • Prepare Management plan and submit compilation to the Client annually.

A little about you:

  • BSc degree in Computer Science or similar relevant field
  • Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of network planning, implementation, operation and management 
  • Have at least five (5) years of experience in leading a team in a similar capacity 
  • Have good working knowledge managing enterprise network, technically competent in LAN/WIFI, RADIUS/TACACS+ and WAN technologies
  • Hands on experience in networking, routing and switching, TCP/IP
  • Good understanding of network protocols and standards to manage firewalls and perform the security investigations
  • Experienced with firmware/configuration backup/restore, log review, network performance tuning
  • In depth knowledge of best practices around management, control, and monitoring of network infrastructure
  • Outstanding organizational and time management skills
  • Excellent communication and leadership skills
  • Analytical thinker and problem solver
  • Attention to details
  • Have good interpersonal, presentation, written and communication skills
  • Maintain effective communication channels with stakeholders
  • Manage issues & risks and ensure timely escalation
  • Ability to manage concurrent tasks

What you might also need to have:

  • Technical certification such as CCNA/CCNP/CCIE or equivalent
  • Be ITIL Foundation certified
  • Familiar with ISO 9001 and ISO 27001

As Asia’s leading technology services firm, NCS as part of the Singtel Group, aims to create sustainable value for all our stakeholders. We aspire to create the extraordinary, to impact millions of people every day, and to create a positive impact on our environment. Our sustainability strategy sets out the key Environmental, Social and Governance (ESG) areas that aim to create the NCS impact for our clients, our people and our future. 

We Grow our People, Value our Clients, and Create our Future.

We want to change the way we live and work for the better, to create new and sustainable business growth, and to foster an inclusive future for all.

You can find out more about our Group’s sustainability focus to guide how you can contribute to our objectives at Sustainability Reports. 

About NCS Group

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services. Great work is never done alone, which is why we also believe in fostering a collaborative work environment where people with different expertise and talent can come together.

We’re here to make the extraordinary happen.

Find out more at ncs.co and our LinkedIn career site.

We handle all profiles with the highest level of confidentiality.

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.