Senior Manager, Platform Program Management

Date: 27 May 2024


Singapore, Singapore

Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 


Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

Platform Management:

  • Oversee the end-to-end management of platforms, ensuring seamless operations and continuous improvement.
  • Supervise the development and maintenance of customer front-end portals, orchestration engines, backend delivery systems, and billing engines.


Stakeholder Collaboration:

  • Collaborate with product managers to devise compelling business cases for development initiatives, assessing financial justifications.
  • Evaluate and strengthen business cases to justify costs and ensure optimal return on investment.
  • Work closely with network and IT teams to explore and implement integrations with key BSS/OSS systems.


API Ecosystem Development:

  • Identify and evaluate potential business partners to establish an API ecosystem.
  • Facilitate the creation of Telco or TMF APIs for co-creating new products and platform services with partners.


Financial Analysis:

  • Conduct financial analysis to assess the viability and profitability of platform development initiatives.
  • Develop financial models to support decision-making and optimize resource allocation.
  • Collaborate with finance teams to align financial objectives with overall business strategy.


Success Outcome Metrics:

  • Track and measure success based on the number of APIs developed for the company.
  • Monitor the creation of new products and services resulting from the API ecosystem.
  • Establish and foster a vibrant ecosystem of partners.
  • Ensure close alignment and integration with Networks and IT departments.



Skills for Success:

  • Bachelor’s degree in a relevant field (e.g. Computer Science, Information Technology, Business Management).
  • Proven track record in program management, with at least 5 years of experience in overseeing complex platform initiatives.
  • Strong financial acumen and experience in assessing and strengthening business cases.
  • Proficient in Microsoft Office/ O365, especially Power point and Excel.
  • Strong understanding of API development, orchestration, and platform management.
  • Demonstrated ability to create and critically assess compelling business cases for development projects.
  • Experience in managing budgets and financial aspects of programs.
  • Excellent communication and interpersonal skills for effective collaboration with product managers, network, IT, and business partners.
  • Proven ability to think strategically and align program goals with broader organizational objectives.
  • Track record of delivering successful outcomes, such as the creation of APIs, new products, and thriving partner ecosystems.
  • Experience leading cross-functional teams, fostering a collaborative and innovative work environment.
  • Ability to thrive in a dynamic and fast-paced environment, adapting to changes and driving initiatives forward.


Rewards that Go Beyond

  • Full suite of health and wellness benefits.
  • Ongoing training and development programs. 
  • Internal mobility opportunities.


Your Career Growth Starts Here. Apply Now!


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.