Senior Manager, Operational Excellence

Date: 10 Jan 2024


Singapore, Singapore

Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.



Be a Part of Something BIG!

We are looking for a strong team lead and problem solver, with the ability to shift seamlessly between strategy, consulting, employee engagement and change management. You will collaborate and build strong relationship with stakeholders across functions and facilitate discussions and decision making at different levels of the organisation.


Make an Impact by

  • Setting project objectives, milestones, and drive strategy and operational excellence
  • Defining success metrics and KPIs to track effectiveness of initiatives / program impact
  • Aligning the highest-level company priorities with effective day-to-day operations, and identify improvement opportunities within the business
  • Being a thought partner to the leadership team to provide objective, business critical analysis and insights to advocate, challenge, and enable business decisions
  • Continuously identifing improvement opportunities within business operations
  • Seeking and bringing in external best practices, including conducting research, testing emerging ideas and technologies, to identify effective strategies and solutions to achieve transformation objectives
  • Leading, coaching, and motivating a team of analysts to conduct data-driven business analytics to support and make recommendations on strategy
  • Collaborating with cross-functional teams to influence priorities, work alongside business unit teams to ensure priorities are met
  • Piloting and scaling key productivity improvement initiatives for Consumer Singapore
  • Leading change management process, including a headcount leading internal communications and engagement events
  • Working with the implementation (operations) team to execute the developed strategy and implement newly designed processes to drive scalable and sustainable solutions


Skills for Success:

  • Bachelor’s degree or equivalent practical experience.
  • 7+ years of overall work experience, with at least 2 years in consulting and/or corporate strategy.
  • Experience leading teams
  • Experience with analytical problem-solving, quantitative analysis, and communicating findings to executive management.
  • Experience working in complex organizations, working cross-functionally and developing strong organizational relationships.
  • Experience developing and understanding business strategy.
  • Ability to work in an ambiguous, fast-changing environment.
  • Excellent written and verbal communication skills


Rewards that Go Beyond

  • Full suite of health and wellness benefits 
  • Ongoing training and development programs 
  • Internal mobility opportunities


Your Career Growth Starts Here. Apply Now!


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.






About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.