Senior Customer Resolution Manager (Networks)

Date: 03-Sep-2022


Singapore, Singapore

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Singtel Group

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways! 


Key Responsibilities: 

  • Working with multiple tiers for complaint resolutions
  • Daily tracking of complaint and escalated cases
  • Resolving legacy process flow which requires external department support 
  • Managing both internal and external peers requirements
  • Annual Opex and Capex Budgeting 
  • Possessing patience and determination to resolve issues
  • Exhibiting great teamwork and solving skills 

The ideal candidate should have/ be: 

  • Bachelor Degree in Engineering with at least 10 years of relevant experience
  • Proficient in Tableau
  • Radio knowledge (3G/4G/5G) is an added advantage    
  • Excellent public speaking, interpersonal and presentation skills    
  • Excellent influencing and analytic skills    


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.




About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.