: Business Support and Management
: 02/Sep/2022, 9:51:38 AM
As an Organisation we have spent five years strengthening our foundations and demonstrating we are a profitable, purpose-led company that is here for good. Our Strategy sets an ambitious vision for the future requiring us to transform further and faster. Risk and CFCC have an important role to play in delivering the Strategy. Our vision is to be simple and straight forward to work with and work in, to deliver value through closer partnerships and strategic advice, and be fast, effective decisions makers that enable sustainable and safe business growth.
To drive, manage and embed our vision, we will need to continue to evolve our change and transformation capability and service. Doing this this will help enable the successful design and implementation of strategic outcomes supported by a future Risk and CFCC operating model. The Executive Director, Strategy and Transformation role is key to enabling these outcomes.
The key responsibilities of the role holder will be to facilitate the design and execution of Risk and CFCC strategic vision and objectives, establish effective governance over transformation outcomes and continue to build capability, ways of working and partnerships that support the achievement of our vision and objectives.
The Risk and CFCC strategy and transformation portfolio comprises a range of cross-bank initiatives that require coordinated people, process and technology change front-to-back. This necessitates delivery and transformation expertise and strong business knowledge to effect positive, sustainable impact, implementation of strategic outcomes linked to Group strategy and effective stakeholder engagement (across Risk, Compliance and Front Office), working to tight deadlines and addressing sensitive potential solutions while remaining collaborative, constructive, and transparent in approach.
The role holder will be responsible for leading the ongoing development of the Risk and CFCC transformation strategy, new initiative development, overseeing the implementation of strategic pillars and tracking strategy outcomes and KPIs through effective transformation governance. The role holder will also need to maintain consistency in communications, planning and governance across multiple projects, and also “deep diving” into selected initiatives, which may include mapping, articulating and understanding complex capabilities, activities and deliverables across Risk and CFCC’s accountabilities.
- Regularly review Risk and CFCC strategy and refresh to ensure ongoing alignment to Group Strategy.
- Support facilitation on initiative ownership and help ensure clear accountability is instilled for outcomes.
- Help establish and coordinate the development of a transformation OKRs linked to strategic pillars.
- Coordinate design decisions / recommended prioritization on new initiatives to MTs and RCFCC QPR.
- Support reporting of regular progress to Risk and CFCC Management Teams on key outcomes (inc. Group MT, Board or other SCB management committees where necessary).
- Identify and challenge where change does not align to strategic pillars and design principals (intervene / escalate where they don’t to drive closer and consistent alignment to strategy across all teams).
- Support and facilitate early initiative planning and detailing before MT and QPR prioritisation.
- Monitor and support progress against workstream plans (inc. unblocking of issues).
- Support the identification, quantification, prioritization and management of strategy risks and issues.
- Facilitate best practice transformation and strategy management through leveraging learned insight, internal relationships (e.g. Transformation Management Office) and external relationships).
- Adopt an agile planning and rapid opportunity assessment framework to quickly identify and analyse opportunities and process related pain-points.
- Adhere to such other process and governance requirements as requested by management.
- Work with Productivity team to identify and document as-is applicable stakeholders, processes, applications used, data entry and transfer points, and business rules to perform analysis.
- Participate in requirements gathering and produce analysis artefacts including (but not limited to) process improvement suggestions, interaction models across functions, and supporting definition and development of Risk organisation design, Risk CoE, and location model.
- Support development of the target state transition approach.
- Support change management activities.
- Evaluate cost structures and budgetary impact of the proposed changes.
People and Talent
- Lead and train Change Agents to support People Managers and Leaders in communicating and promoting change as well as addressing potential sources of resistance to change.
- Mentor and support team members, onshore and offshore, and assign tasks where relevant.
- Consult with team members and identify and manage anticipated resistance.
- Ensure that all change initiatives are managed in accordance with the Group’s best practice requirements for programme management and that programme risks and issues are identified, escalated and addressed as appropriate.
- Establish appropriate change management governance oversight, including QPRs, Transformation design and management forums.
- Help ensure that strong programme management controls are established for effective execution on strategic outcomes, including but not limited to
- Project planning, tracking and reporting.
- Programme change control.
- Risks, issues and dependencies management.
- Business change management.
- Provide reporting to Risk and CFCC Management team on the evolution and progress of relevant change initiatives.
Regulatory and Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the Strategy and Transformation team to achieve the outcomes set out in the Bank’s Conduct Principles
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Risk Management Team
- CFCC Management Team
- Group T&I
- Group Finance
- Group Human Resource
- Group CABM
- Global Business Services
- A Bachelor’s degree with 10+ years of experience in change management, and at least 5 years of relevant and preferably hands-on working experience in change management in a large complex organisation.
- Certification in change management and project management (optional).
- Ability to work independently as well as collaboratively with people at all levels.
- Ability to learn the organisational structure and acquire in-depth knowledge of the various.
- Strong analytical skills and able to handle complex issues.
- Excellent communication and facilitation skills.
- Excellent writing skills.
- Manage Change
- Manage Conduct
- Manage People
- Manage Projects
- Defining Strategy
- Manage Risk
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
- Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
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Visit our careers website www.sc.com/careers
About Standard Chartered
We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good.
With more than 86,000 employees and a presence in 60 markets, our network serves customers in close to 150 markets worldwide. We're listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India.