Relationship Service Manager   (2100029617)


: Retail Banking

Primary Location

: Asia-Singapore-Singapore


: Full-time

Employee Status

: Permanent

Posting Date

: 12/Nov/2021, 10:22:43 AM

Unposting Date

: Ongoing


About Standard Chartered 
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  
To us, good performance is about much more than turning a profit.  It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good. 
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities


  • Build and expand client relationship through delivery of high quality service
  • Support Relationship Managers in acquiring, retaining and deepening banking relationship with clients
  • Provide internal relief support
  • Assist on control environment in International Banking

Sales Support

  • Refer clients with banking needs to respective RMs
  • Co-ordinate on weekly and monthly sales reporting
  • Co-ordinate on promotion campaign – product bundling fulfillment, MGM, SGM and etc

Portfolio Management

  • Handle Tagging and retagging customer status (upgrade/regrade)
  • Handle conversion of account eg sole account to join account, compiling of household relationship
  • Monitor the progress of customer’s applications  and other instruction (both financial and non financial)
  • Co-ordinate and reply to all customer enquires via phone-in or emails
  • To assist in building high portfolio contactibility within existing PiB customer base
  • Monitor incomplete CDD related  documents and  assist the RM to follow-up and rectify the CDD deficency
  • Support in ensuring RMs attend to their  morning excesses report
  • Assist the RM for CASA account opening via SAO
  • Ensure Accurate & Timely submission of account / Wealth document to Branch Ops / Banking Ops

Customer Management

  • Ensure proper communication to clients via phone calls/letters when there are changes in RMs
  • Relief RMs when they are on leave or out of office or vacant portfolios
  • Servicing walk-ins clients’ transactions when RM is absence or not available
  • Providing regular updates to customers on banking promotion and events
  • Regular contact with clients on FD maturity
  • Follow up on customer queries/ requests and issuing of clients’ reference letters
  • Support RM in investigation and documentation of complaints in timely manner
  • Collating RSVP for client events and reminder call to customer before the event
  • Assist to affect and monitor progress of clients’ service requests in CEMS (or equivalent)

Risk Management

  • Perform callback on fax LI  (above threshold) only
  • Review and comment on the Daily Aggregate Large Item Report, in absence of RM
  • Raise STR if necessary
  • Forwarding and keeping track of all documentations which require senior managers’ approval
  • Ensure proper follow up on the outstanding risk, CAU, document and overall control culture in the teams


  • To provide relief coverage for Service ambassadors for PB centres Ensure cleanliness and general upkeep of PB centres
  • Leave and claims management
  • Arranging for courier service for PB clients
  • Raising RMS & EPro
  • Tracking of CDP hours

Key Measurables

  • Number of  Ops/fraud losses
  • Number of exceptions pick up during CST / audit
  • Number of complaints / Compliment from customer
Our Ideal Candidate
  • 3 years of experience in client facing positions.
  • Candidate should also have keen eye for details, possess ability to multi-task and perform the job with accuracy and efficiency.

Apply now to join the Bank for those with big career ambitions. 

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

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About Standard Chartered

We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good.

With more than 86,000 employees and a presence in 60 markets, our network serves customers in close to 150 markets worldwide. We're listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India.