Ops Support Executive, EUC & Svc Desk

Date: 26 Aug 2023


Singapore, Singapore

Singtel Group

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen. 


NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.


What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.


We’re searching for a Desktop Engineer to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!



To resolve approximately and estimated amount of 1200 deskside support related incidents and service requests within 12 months.


1) Operation Level Objective:

  • P3 tickets Response within 60 minutes, Resolution 8 Hours
  • Standard Service Request to be resolved within Agreed Fulfilment.


2)  Support Scope

         The minimum guidelines, but not limited to, on the type of supported scope and may increase over a period.

  • Troubleshooting and problem resolution
  • Administration and Configuration
  • End User Device Hardening and Lockdown
  • Re-imaging
  • Moving PCs and Devices within same premises
  • NAC related issue
  • Guide users on data backup and transfer
  • End User Device Hardening and Lockdown.
  • Deployment of EUCD devices


3) Supported devices

        The minimum guidelines, but not limited to, on the type of supported devices.

  • Desktops;
  • Notebooks;
  • MacBook;
  • Printers, including multi-function devices (i.e. printers, scanners and fax devices);
  • iPads or equivalent;
  • Mobile Device;
  • IP Telephones (First level troubleshooting)
  • Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors).



A little about you:

  • Minimum one (1) year of EUCD Support, ICT End User Computing or
  • Service Desk Agent experience with networking and system administration experience as well as exposure in project management in ICT projects;
  • Ability to perform the daily EUCD support operations with minimum supervision;
  • Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;
  • Possess excellent communication skills to demonstrate and present the solution to the Customer, and the solution will also be made available for future troubleshooting and analysis recorded in proper documentation.
  • Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices; and
  • Possess at least one (1) of the following certifications or their equivalent:
    • CompTIA A+;
    • CompTIA Security+;
    • CompTIA Network+;
    • Microsoft Certified: Windows Client; and
    • Microsoft Certified: Managing Modern Desktops.


About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.


Learn more at ncs.co and our LinkedIn Career site.



About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.