Manager, Product Development

Date: 22 Jun 2024


Singapore, Singapore

Singtel Group

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.



Be a Part of Something BIG!

Are you ready to take charge of a dynamic role where you’ll lead the way in shaping the future of insurance services? If you’re passionate about innovation, collaboration, and driving impactful change, we want you on board!

At Financial & Lifestyle Services (FLS), a division of Customer Journeys Pte Ltd (CJPL), we’re dedicated to revolutionizing the insurance landscape. We manage the product roadmap and delivery for two flagship services: Singtel Protect – General Insurance and Singtel Protect – Life Insurance. These services cater to Singtel Mobile and Broadband customers, offering a comprehensive range of insurance products to meet their diverse needs.


Make an Impact by

  • End to end delivery timeline for insurance service buy flow and provisioning to launch
  • Building operational policies within Agile product development, procedures and processes
  • methodologies
  • Running of product operational forums and liaison with suppliers and vendors
  • Ongoing product development and feature implementation
  • Co-Build & maintain effective product technology road maps and strategies for the business
  • Understand and track competitor activities specific to product categories
  • Ensure that the product development plans comply with relevant legal and compliance policies
  • Enable customer facing staff with specialist product training and support through Learning & Development
  • Accountable for liaising with external suppliers and vendors to understand prevailing and emerging market/technology trends, customer needs, and to manage new products and services launch that will assist the department to compete profitably.
  • Gathering of requirements and participating in the end-to-end platform requirements.
  • Extraction of key performance statistical data for management reporting.


Skills for Success

  • Degree in Computer Science & Engineering (any type). 
  • At least 2 years of experience in project management / product development
  • Proficient in Agile methodologies
  • Certified Product Owner (e.g. Scrum Alliance)
  • Proficient in JIRA
  • Experienced in launching services and able to manage stakeholders across departments
  • Good-to-have: knowledge in API (Application Protocols and Interfaces)
  • Good-to-have: Familiar with integrating database infrastructure with front-end publishing systems/CRMs


Rewards that Go Beyond

  • Flexible work arrangements
  • Full suite of health and wellness benefits 
  • Ongoing training and development programs 
  • Internal mobility opportunities



Your Career Growth Starts Here. Apply Now!


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.




About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.