Learning & Development Operations Manager

Date: 05-Sep-2022


Singapore, Singapore

Singtel Group

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,000-strong team across 61 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co. 


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


Who we are 

A young and dynamic team, NCS Dojo drives learning and development programmes for NCS. We design, develop and deliver leadership and other competency development campaigns and programmes for colleagues across the organization, working with learning partners, and across different channels both in-person, as well as virtual ones. We also curate and develop a range of NCS owned content for self-paced learning. 


Our NCS Dojo team is growing rapidly in size to meet the growth and learning needs of the organisation in Singapore and regionally.  

NCS headquartered in Singapore, is a member of the Singtel Group and a leading IT professional services organization in the APAC region, advancing communities through partnering with governments and enterprises, bringing people together to make the extraordinary happen.   


What you’ll do

Working with the Dojo Programme Managers, you will support learning operations to deliver an outstanding learning experience to course participants. Activities will include:

  1. Procurement
    • Vendor onboarding in NCS procurement system
    • Obtain approvals and issue purchase orders 
    • Check invoices within automated processing system
    • Negotiation of terms and conditions for vendor contract finalisation 
    • Asset management (software licenses, etc)
  2. Facility management: Responsible for day-to-day management of new Dojo classroom facility
    • Liaise with NCS Hub Facility Management to ensure that the classroom is operational and configured for classes every day
    • Arrange for food and refreshments
  3. Hospitality
    • Source and book external learning venues (mostly in hotels)
    • Plan and arrange for on-site logistics of external venues, working with Dojo Programme Managers
  4. Budgets and reporting
    • Track spending to ensure Dojo remains within budget
    • Track and report on usage of learning assets, e.g. Zoom, Mentimeter, HackerRank, SuccessFactors, etc. 

Who you are

  • Energised by learning
  • Creative and a problem solver
  • A team player with strong communication skills
  • Service oriented
  • Versatile and flexible: comfortable both in handling administrative tasks and engaging in-person

What education and experience you have

  • Degree or good poly diploma holder
  • About 5 to 7 years working experience
  • Experience working in IT and/or professional services industries will be a plus
  • Experience in learning operations will be a plus

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.