Overview

Infra Engr, ServiceNow

Date: 18 Mar 2024

Location:

Singapore, Singapore

Company:
Singtel Group

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.

PRIMARY PURPOSE

For supporting of ServiceNow Application Development.

RESPONSIBILITIES

  1. Understand Operation business needs and translate into technical requirement
  2. Advise on tools technology adoption based on business & technical consideration. Propose integration strategies for the various technology components to achieve a holistic solution.
  3. To design, develop, configure, test, implement, support and maintain ServiceNow solutions.
  4. To support post implementation tasks including, troubleshooting, administration, patching and upgrades;
  5. To work with stakeholders and recommend best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), and Project and Portfolio Management (PPM).
  6. Lead in POC/POV, product evaluation and tech refresh activities

 

Technical Skills

  1. Minimum 6-8 years’ experience in IT;
  2. Minimum 5 years’ experience with implementation and support of ServiceNow modules.
  3. Must have ServiceNow System Administrator certification, Application developer plus at least two additional ServiceNow implementation certifications
  4. Five (5) or more years of experience as a ServiceNow Technical Consultant, with hands-on experience in ground up implementations with ServiceNow products
  5. Three (3) or more years of experience with ServiceNow scoped applications and all scripting module experience including client scripts, business rules, workflow, flow designer, script includes, UI actions, UI macros, UI pages etc. custom application development
  6. Two (2) or more years of experience with ServiceNow Service Portal and widget development (Angular JS, JavaScript, CSS, HTML)
  7. Experience with two or more of the following ServiceNow suites: ITSM, CSM, HRSD, ITAM, ITOM, ITBM, GRC, Sec-Ops, App Engine.
  8. Advanced experience with scripting languages such as JavaScript, Python, etc.
  9. Knowledge and experience integrating ServiceNow using platform APIs and integration tools

Soft skills

  1. Good People management skill;
  2. Good analytical and problem solving skills
  3. Possess initiative with positive working attitudes and customer services oriented;
  4. Independent and goal-oriented;
  5. Strong teamwork, communication and interpersonal skills;
  6. Good written and spoken English;
  7. Willing to work after office hours;

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 


About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.