Infra Engr, Infra Hybrid IT

Date: 15 May 2024


Singapore, Singapore

Singtel Group


  • Assess & implement SR/CR within the stipulated SLA
  • Provide supporting documentation, reports, and other information to management
  • Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.
  • Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times
  • Assist in problem/incident resolution and determination
  • Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state
  • Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system
  • Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer
  • 24×7 Standby Support required 
  • Expected to work during off-peak hours on scheduled system activities



  • At least 2 Years of experience in operations comprising of server management, virtualization and patch management 
  • Specialization in Wintel operation system platforms
  • Knowledge and experience in patch management tools such as Bigfix and Intune. 
  • Knowledge and experience in Windows Server OS administration such as Active Directory, DNS, Databases (Oracle, MySQL, MS SQL), security configuration and patching, and Backup/Restore
  • Knowledge and experience in Hypervisor, MS Windows technologies, AD, clustering, remote tools, Patch Management tools (Bigfix / Intune)
  • Understanding of orchestration and automation methodologies pertaining to the specific needs of service provider environments.
  • High level understanding of various complementing technologies including Security / Fault / Monitoring / Patch management / Networking / ITIL / Business Continuity Planning / Database.

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.