Desktop Engineer OST4

Date: 23 May 2024


Singapore, Singapore

Singtel Group


• Performed Desktop Support services to users 

• This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. 

• Perform imaging/re-imaging 

• Perform asset inventories 

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate) 

• Updates Incident records 

• Creates and updates work instructions (where necessary) 

• Document standards and procedures (where necessary) 



• Min. ITE/Diploma graduate with 4 year experience in desktop support or IT related roles 

• Min 3 year experience in Microsoft Windows 10 and Microsoft Office 365 

• Basic skills in understanding Active Directory, OneDrive, servers, networking, storage and cloud technologies 

• Clear Spoken & Written English. 

• Possess at least one (1) of the following certifications or their equivalent: CompTIA A+; CompTIA Security+; CompTIA Network+; Microsoft Certified: Windows Client; and Microsoft Certified: Managing Modern Desktops. 

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages 

• Demonstrate knowledge in the support of workstations, and related components 

• Good verbal and written communication skills 

• Good coordination skills 

• Ability to prioritize effectively and work with a sense of urgency 

• Effectively communicates with teammates and managers 

• Ability to mentor and train junior engineers 

• Able to manage small projects i.e. OS upgrades, software implementation

About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.