Overview

Client Success Lead, Standard Chartered nexus  (2200019007)
 

Job

: Operations

Primary Location

: Asia-Singapore-Singapore

Schedule

: Full-time

Employee Status

: Permanent

Posting Date

: 08/Sep/2022, 10:07:14 AM

Unposting Date

: 09/Oct/2022, 2:59:00 AM

 

Want to push the boundaries of traditional technology, finance and operations? At nexus, courage is a defining trait for all team members. Courage to challenge the status quo, to do better, to deliver against the grain and to achieve spectacular results in massive ambiguity. We want to change how ecosystems interact and only have the blueprint for the baby steps – come join us to build out the rest of it! The idea is to do amazing things and have a lot of fun while doing it. 

 

Standard Chartered nexus is looking for a Client Success Lead, critical for client service success delivery of nexus product/ client roadmap. This role is critical in the overall integration of nexus with over thirty platforms of the Bank.  

 

What will you be doing: 

Overall 

  • Define customer needs and client success for nexus across commercial partner, platform partner, country etc 

  • Build sustainable metrics to support the product team on design  

  • Build a team of change managers to manage end to end change with minimal impact to client 

  • Support overall communications and enablement across verticals 

Client Success management 

  • Actively engage client – new and existing; identify needs and potential gaps 

  • Assess client requirements and business requirements on a proactive and repetitive basis  

  • Work with product owners and sales team on internal prioritisation and planning based on client metrics (success, benefit, time, effort etc) 

  • Engage sales on any upsell opportunity across commercial and platform partners 

Change Management 

  • Assess and define impact areas based on product launch and launch plans 

  • Build mitigation plans based on impact 

  • Manage postproduction with clients and partners 

  • Work with nexus team on change mitigation and implementation related build 

Communications 

  • Set up a quasi-relationship team to work with sales for initial pitch / presales and pitch decks  

  • Build communication and standard RFI packs for multi-use 

  • Create input verticals towards nexus product build and feature enhancements 

 

What do you need to be successful in this role? 

  • 8+ years of experience in a tech company doing client / customer success 

  • Understand customer satisfaction pulse points 

  • Market knowledge 

  • Strong communication skills 

  • Relationship management skills 

  • Strategic mindset and a passion to standardise  

  • Audit and certifications 

 

We are also looking for: 

  • Experience in team management 

  • Detail oriented and able to multitask 

 

About Standard Chartered nexus  
Standard Chartered nexus is a white label plug-and-play banking solution powered by Standard Chartered Bank. We take pride in redefining how we bank customers globally by digitally marrying ecosystems to banks. Our Banking-as-a-Service (BaaS) solution is the gateway that enables convenient access to financial services. We believe in challenging the status quo and thinking outside the box to deliver innovative solutions. Let’s shape the future of banking together. 

The Standard Chartered nexus family is made up of a bunch of fun, hardworking and results-oriented individuals. Most importantly, nexaurs value teamwork, and we champion a respectful, open and trusting work environment. If you are interested to be part of the team in re-wiring the DNA of banking, join us today. #YesWeCanLAH 
Find out more about nexus and what we do at http://sc.com/scnexus

 

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About Standard Chartered

We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good.

With more than 86,000 employees and a presence in 60 markets, our network serves customers in close to 150 markets worldwide. We're listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India.