Overview

Associate Engineer

Date: 3 Apr 2024

Location:

Singapore, Singapore

Company:
Singtel Group

“At Singtel, our mission is to Empower Every Generation. We are dedicated to foster an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining us, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

 

Be a Part of Something BIG!

 

We are expanding our team at Singtel’s Digital InfraCo as we will be launching GPU-as-a-Service (GPUaaS) in Singapore and Southeast Asia in the third quarter of this year, providing enterprises with access to NVIDIA’s AI computing power to drive greater efficiencies to accelerate growth and innovation.

 

At launch, Singtel’s GPUaaS will be powered by NVIDIA H100 Tensor Core GPU-powered clusters that are operated in existing upgraded data centres in Singapore. In addition to NVIDIA H100 GPUs, we will be among the world’s first to deploy NVIDIA’s next-generation GB200 Grace Blackwell Superchips, which deliver 30X faster real-time large language model inference than its predecessor. We will be one of the first NVIDIA Partner Network Cloud Partners to receive them early next year and this will give enterprise customers options of different types of accelerators for their advanced computing and AI needs.”

Make an Impact by

 

DC Operations Management

  • Ensure incidents are responded and attended to, or escalated for 2nd/3rd level resolution based on criticality, impact and SLA
  • Lead BCP exercise and be the 1st level incident responder.
  • Customer Request fulfilment and system management such as Electronic Visitation Management System
  • Remote Hand support for – media management, visual inspection, reboot devices, staging room, physical connect/disconnect of HDD, network cable connectivity test, insertion of fire SFP
  • Manage equipment movement, asset tagging, labelling and tracking
  • Perform shift duty to support 24×7 DC Operations

   

DC Facilities Management

  • Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function both upstream and downstream (eg. UPS, power, temperature control, humidity, water detection sensor, etc.).
  • Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management System.etc) are functioning well.
  • Update and maintain all DC related documentation, including reports generation where needed
  • Coordinate with various stakeholders to fix the technical issues to provide timely support to customers.
  • Ensure adherence to all standard operating procedures (SOP), method of procedures (MOP), and emergency response procedures (ERP) established for the critical environments, as well as the formal change control process.
  • Coordinate maintenance and shutdowns (eg. working with vendors for DC electrical and mechanical systems)

   

 

Incident / Change / Customer Management and other requirements

  • Manage Incidents and Closure, including Root Cause Analysis on incidents
  • Raise the necessary requests from such as Change Request or notifications requests to the customers as part of service maintenance
  • Liaise with internal and external customers and ensure that customers’ contractual service level agreements are met
  • Perform other duties such as access clearance, and participate in projects as required

 

Skills for Success

  • Diploma Holders in Electrical & Electronics, Computer & Communications Engineering, Information & Digital Technologies. Alternatively, you have Technical education (e.g. ITE) with relevant 5 year working experience managing 24×7 DC Operations
  • General technical and functional knowledge of data center infrastructure to include electrical
  • and mechanical systems, fire detection and protection systems, building management systems, equipment maintenance, space planning, construction of critical facilities environment
  • Good communication and people management skills.
  • Possess Basic Certificate of InfoComm Technology, ITIL Foundation Level Certification, CDCP, DCPRO
  • Team player who is also able to perform independently
  • Able to multi-task and work under pressure
  • Well organized and able to reschedule priorities as circumstances change 
  • Good communication skills (both verbal & written)
  • Analytical with good problem solving skills
  • Positive attitude and Proactive

 

Rewards that Go Beyond

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

 

Your Career Growth Starts Here. Apply Now!

 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

 

 

 


About Singtel

Headquartered in Singapore, Singtel has 140 years of operating experience and played a pivotal role in the country’s development as a major communications hub. Optus, our subsidiary in Australia, is a leader in integrated telecommunications, constantly raising the bar in innovative products and services.

We are also strategically invested in leading companies in Asia and Africa, including Bharti Airtel (India, South Asia and Africa), Telkomsel (Indonesia), Globe Telecom (the Philippines) and Advanced Info Service (Thailand). We work closely with our associates, leveraging our scale in networks, customer reach and extensive operational experience to lead and shape the communications industry.

Together, the Group serves over 700 million mobile customers around world. Singtel is one of the largest listed Singapore companies on the Singapore Exchange by market capitalisation.

The Group has a vast network of offices throughout Asia Pacific, Europe and the USA, and employs more than 23,000 staff worldwide.