Associate Director, Change Management  (2200024992)


: Business Support and Management

Primary Location

: Asia-Singapore-Singapore


: Full-time

Employee Status

: Permanent

Posting Date

: 09/Sep/2022, 11:35:02 AM

Unposting Date

: 10/Oct/2022, 2:59:00 AM


Role Responsibilities


The role sits in Operations Enablement (OE) hive which is aligned to Ways of Working (WoW) framework, a bank wide transformation effort to improve the way we work

  • Supports and contribute to a consultative, collaborative, and risk-based approach towards addressing identified risk issues.
  • Support the development of a culture of open and transparent engagement across teams.
  • Facilitate a “zero operational loss” and “first time right” culture by servicing as a subject matter expert in areas of responsibility.


  • Maintain good working relationships with stakeholders and across teams from IMO, Hub and business.
  • Undertake ad-hoc duties and when delegated by Line Manager.


The role requires good understanding of Corporate, Commercial and Institutional Banking (CCIB) client lifecycle, products, and processes to help achieve continuous improvement agenda of the bank.

Business Analysis and Design

  • Analyse processes and activities along the client life cycle to drive efficiency and effectiveness through elimination, automation, or right shoring opportunities across IMO.
  • Conduct data analysis to derive the automation or initiative benefits to the bank.
  • Preparation of business case for business initiatives / projects with clearly defined problem statement, proposed solution(s) and benefit estimation.
  • Lead requirement finalization and documentation including end-to end process and value stream maps, for process improvement/ automation initiatives engaging with cross functional teams (frontline, IMO, Products, T&I, etc).
  • Engage with business stakeholders and find creative solutions to complex BAU issues.

Project Governance

  • Promote ways of working (WoW) agenda through agile project management and delivery.
  • Develop and maintain initiative / project / sub-project backlog and in-flight tasks, provide status updates, and escalate impediments.

Change and Transformation

  • Engage with stakeholders across countries globally on requirements and deliverables.
  • Mitigate and resolve risks and issues which may impair delivery.
  • Support and coordinate user acceptance testing (UAT), liaise with technology teams to ensure deliverables are tracked to actual requirements.

People and Talent

  • Provide effective orientation / guidance to new Joiners on the bank’s policies / procedures / processes to ensure their successful assimilation into the team and the bank.
  • Develop and implement a personal learning plan with team manager, to attain necessary competencies.
  • Successfully complete milestones as laid out in implemented personal learning plan.

Risk Management

  • Ensure a full understanding of the risk and control environment in area of responsibility.
  • Channel relevant risks, issues, and escalations to the correct forums on a timely basis; provide risk control and process owners the relevant information to facilitate decision-making and risk management.
  • Support the development of a compliance culture, undertake compliance monitoring through the Operational Risk Framework.
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
  • Ensure all activities are done in line with the laid down Departmental Operating Instructions (DOI) / Roles and Responsibilities and other procedures that are rolled out from time to time. Report any deviation (if any) to appropriate authorities and obtain proper dispensations.
  • Ensure all internal policies and procedures are implemented with the group policies, local legal and regularity guidelines.


  • Deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas.
  • Build awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Deliver ‘effective governance’; capability to challenge fellow colleagues effectively; and willingness to work with regulators in an open and cooperative manner.

Regulatory and Business Conduct

  • Display exemplary conduct and live by the Group’s Valued Behaviours and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Achieve the outcomes set out in the Bank’s Conduct Principles: Financial Crime Prevention; The Right Environment.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders


  • CCIB COO teams
  • IMO Country Heads
  • IMO Regional Heads
  • IMO Network Globally
  • Global / Country CCIB Business / Front office
  • CCFCC – Global / Regional
  • CCIB Risk Committees
  • Group Internal Audit
  • CCIB Operational Risk
  • Client Lifecycle Design and Management (CLDM)
  • CIB HR 
  • GBS Hubs

Other Responsibilities

  • Embedding Here for good and the Group’s brand and valued behaviours in the Integrated Middle Office team.
  • Performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
  • Experience in managing large scale cross functional, multi geography transformation projects with exposure to Target Operating Model Design.
  • Ability to independently work with the business stakeholders / request providers to understand the project scope and requirements and translate them into work breakdown structure as part of the project deliverables.
  • Experience with relevant exposure to Project Management, Business Analysis and Process Improvement in financial services domain.
  • Business Analyst/ Consulting professional with background in business process re-design and process documentation.
  • Excellent written and oral communication skills, comfortable with facing off senior stakeholders.
  • Previous experience of large scale transformation in financial services is preferred.
  • Ability to work independently and able to cope with pressures from tight deadlines.
  • Good knowledge of Microsoft Project, Excel, PowerPoint and Visio.
  • Analytical and change mindset with problem solving capabilities.
  • Knowledge of Client Onboarding, Documentation and Control.
  • Automation and process re-engineering experience.
Role Specific Technical Competencies
  • Process Management / Operational Risk Framework
  • Data Conversion and Reporting
  • Manage Conduct
  • Manage Risk
  • Manage People
  • Operational
  • Manage Change
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity,  together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.


Visit our careers website www.sc.com/careers

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About Standard Chartered

We offer banking services that help people and companies to succeed, creating wealth and growth across our markets. Our heritage and values are expressed in our brand promise – Here for good.

With more than 86,000 employees and a presence in 60 markets, our network serves customers in close to 150 markets worldwide. We're listed on the London and Hong Kong Stock Exchanges as well as the Bombay and National Stock Exchanges in India.